DESK CREW
We are looking for an outgoing, personable, reliable, professional to join our crew at Cha Cha's.
Receptionist Duties and Responsibilities:
Greet customers arriving at the shop and provide them with the information regarding salon services
Answer any service related questions
Determine customers’ need for salon services.
Ensure that customers are handed over to the correct stylist.
Answer telephone calls and provide information to callers
Schedule appointments and make follow up calls to customers to remind them of their appointments
Handle appointment cancellation and rescheduling
Collect payment of services rendered and tender change to customers
Ask customers for feedback on salon’s services and provide assistance with problems or complaints
Endorse retail products that the shop is selling by providing information of benefits
Ensure cleanliness, neatness and sanitization of salon.
Order supplies
Fill in for absent staff members during high volume times
Close register at the end of the shift and ensure that cash flow information has been logged into the salon’s register